k9i Privacy Policy

When you register for and use k9i, we collect a range of personal and technical information necessary to operate our service securely and in compliance with responsible gaming standards. The categories of data we collect include:

• Identity information: full name, date of birth, and nationality — required for account verification and to confirm you meet the 21+ age requirement.
• Contact details: email address and, where provided, a mobile phone number used for account security and support communications.
• Financial data: transaction records, deposit and withdrawal history, payment method details (e.g. bKash, Nagad, Rocket wallet IDs) — used to process payments and detect fraud.
• Technical and device data: IP address, browser type, operating system, device identifiers, and session logs — collected automatically to maintain platform security and stability.
• Behavioral data: gameplay history, betting patterns, session duration, and navigation paths — used to improve user experience and support responsible gaming monitoring.

k9i uses your personal data exclusively for purposes that are directly related to operating a safe, fair, and enjoyable gaming platform for players in Bangladesh. Specifically, we use your information to:

• Create and manage your account, verify your identity, and confirm your eligibility to use the platform (21+ age check).
• Process deposits and withdrawals through supported payment channels including bKash, Nagad, Rocket, and Upay, and maintain accurate financial records.
• Provide customer support, respond to your enquiries, and resolve disputes efficiently and fairly.
• Detect and prevent fraudulent activity, money laundering, and other prohibited behaviors on the platform in compliance with applicable standards.

Your personal data is stored on secure servers protected by multiple layers of technical and administrative security controls. k9i retains your data for as long as is necessary to provide our services and meet our obligations. Specifically:

• Active account data is retained for the lifetime of your account plus a standard retention period following account closure.
• Financial transaction records are retained for a minimum period consistent with anti-money laundering and financial reporting obligations.
• Anonymized or aggregated data that cannot identify you individually may be retained indefinitely for analytics and platform improvement purposes.

When your data is no longer required, it is deleted or anonymized using secure methods to prevent unauthorized recovery.

k9i does not sell, rent, or trade your personal information to any third party. We may share your data in the following limited circumstances:

• With trusted service providers (payment processors, fraud detection systems, KYC verification partners) who are contractually bound to handle your data securely and only for the purposes we specify.
• Where required by applicable law, regulation, or a lawful order from a competent authority — in which case we will disclose only the minimum information necessary to comply.
• In connection with a business transfer or acquisition, where your data would remain subject to the same protections as described in this policy.

k9i uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze how our platform is used. Cookies are small text files placed on your device by your browser. We use the following types of cookies: essential cookies (necessary for core site functionality such as login sessions and security tokens), performance cookies (which help us understand site usage patterns so we can improve the platform), and preference cookies (which remember your settings such as language preference).

You may control cookie behavior through your browser's settings. Please note that disabling essential cookies may affect the core functionality of k9i and prevent you from accessing certain features. Non-essential cookies can be disabled without affecting your ability to play games or manage your account.

The security of your personal data is a top priority at k9i. We implement a comprehensive range of technical and organizational measures to protect your information against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and our servers.
• Secure password hashing and salting using modern cryptographic algorithms to protect your login credentials.
• Regular security audits and vulnerability assessments conducted by qualified professionals to identify and address potential weaknesses.

k9i is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect or solicit personal information from anyone under the age of 21. If we become aware that a user is under 21, their account will be immediately suspended and any personal data associated with that account will be deleted.

Parents and guardians who believe that a minor may have registered with k9i should contact our support team immediately at [email protected] so that we can take appropriate action without delay.

k9i may display content or integrate services provided by third-party partners such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi) and payment processors (bKash, Nagad, Rocket). These third parties operate under their own privacy policies and terms of service. k9i is not responsible for the data practices of these third-party providers. We encourage you to review their policies before submitting any personal information directly to those services. Specifically:

• Game providers may process data related to your gameplay sessions under their own data policies, which are separate from k9i's policy.
• Payment processors such as bKash and Nagad handle your financial transaction data under their own regulated frameworks, which are independent of this Privacy Policy.
• k9i is not liable for any privacy breach arising from your use of third-party services linked or integrated into our platform.
• We periodically review our third-party partners to ensure they maintain data protection standards consistent with our own commitments.

k9i reserves the right to update or modify this Privacy Policy at any time. When we make changes, the updated policy will be published on this page with a revised effective date. Continued use of k9i's platform following any such update constitutes your acceptance of the revised terms.

We recommend that you review this Privacy Policy periodically — particularly if you notice the 'Last Updated' date has changed. If you have concerns about any update, please contact our support team for clarification before continuing to use the platform.

This Privacy Policy is governed by and construed in accordance with applicable laws. k9i is committed to operating a safe and fair platform for all users in Bangladesh. In the event of any dispute arising from this policy or from the use of k9i's services, we encourage users to contact our support team first to seek an amicable resolution.